Western Dress White - Short

**Return Policy**

We want you to love your new clothes! If for any reason you’re not completely satisfied with your purchase, we're here to help. Please read our return policy below to ensure a smooth return experience:

**1. Return Timeframe**
You have **30 days** from the date of delivery to return your items. After 30 days, unfortunately, returns will not be accepted.

**2. Eligibility for Returns**
To be eligible for a return, the following conditions must be met:
- Items must be **unworn**, **unwashed**, and in **original condition** (free from any stains, odors, or damage).
- Items must be returned with **all original tags** and **labels** intact.
- Items must be returned in their **original packaging**.

**3. How to Start a Return**
To initiate a return, please follow these steps:
- Contact our customer support team at [email address] or through your online account.
- Provide your **order number** and the **reason for your return**.
- Our team will send you a return authorization along with a prepaid return shipping label.

**4. Return Shipping Costs**
- **If the return is due to a defective or incorrect item**, we will cover the return shipping cost.
- For all other returns, the customer is responsible for the return shipping fees.

**5. Refund Process**
Once your return is received and inspected:
- You will be refunded to your original payment method.
- Please allow **7-10 business days** for the refund to process.
- Shipping fees are non-refundable.

**6. Exchanges**
If you wish to exchange an item for a different size or color, please return the original item and place a new order on our website. Unfortunately, we do not process direct exchanges at this time.

**7. Non-Returnable Items**
The following items are non-returnable:
- **Sale or discounted items** (unless otherwise specified)
- **Underwear, swimwear, or hosiery** (for hygiene reasons)
- **Personalized or custom items**
- Items that have been **worn**, **washed**, or have **tags removed**

**8. Damaged or Defective Items**
If you receive an item that is damaged, defective, or incorrect, please contact us within **7 days** of receiving the order. We’ll assist with a full refund or send a replacement at no extra cost.

**9. Contact Us**
If you have any questions or concerns about our return policy, our customer service team is here to help! You can reach us at [contact details].

Thank you for shopping with us! We hope to see you again soon.
 

**Shipping Information**

We aim to get your order to you as quickly and safely as possible! Below are the details about our shipping process:

**1. Shipping Timeframes**
- **Standard Shipping:** Typically arrives within **5-7 business days** after processing.
- **Expedited Shipping:** Arrives within **2-3 business days** after processing.
- **Overnight Shipping:** Arrives the next business day if placed by **12 PM** (local time), Monday through Friday.

Please note, processing time (for order verification, packing, etc.) may take **1-2 business days** before your order ships. 

**2. Shipping Costs**
Shipping costs are calculated based on your location, order size, and shipping method selected at checkout. The total shipping cost will be displayed before you complete your order.

**3. Free Shipping**
We offer **free standard shipping** on orders over **Rs. 1999** (before taxes and discounts). Free shipping is automatically applied at checkout for qualifying orders.

**4. Shipping Carrier**
We work with reliable carriers, including **DTDC**, **BlueDart**, and **FedEx**, to ensure your order arrives safely. You will receive a tracking number once your order has shipped so you can monitor its progress.

**5. International Shipping**
We offer international shipping to select countries. Shipping times and fees will vary depending on the destination. Please note that customs duties and taxes may apply and are the responsibility of the customer.

**6. Address Accuracy**
Please double-check the accuracy of your shipping address before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

**7. Order Tracking**
Once your order has shipped, you will receive an email with your **tracking number**. You can use this to track your package through the carrier’s website.

**8. Delays & Issues**
While we do our best to ensure timely delivery, occasional delays may occur due to weather conditions, holidays, or other unforeseen circumstances. If your package is delayed, please contact us, and we'll do our best to assist you.

If you have any further questions about shipping, feel free to reach out to our customer service team at [contact details].

Thank you for shopping with us! We appreciate your business and are excited for you to enjoy your new items!